Last updated: June 17, 2026
This Refund Policy applies to grocery2door, a Grocery & Food Store operating in Islamabad, Pakistan.
Our operational hours are 09:00 AM to 05:00 PM Pakistan Standard Time.
Return requests may be accepted within 7 days if the product received is incorrect, damaged, defective, or different from the ordered product. Returned products should be unused, in original condition, and with original packaging where applicable.
Shipping is available within Pakistan where courier service is available. Estimated delivery time is 3 to 5 business days. Delivery may be affected by city, area, courier availability, public holidays, weather, and operational conditions.
Approved refunds may be processed after the return or refund request has been reviewed. Refunds may be issued through the original payment method or another suitable method agreed with the customer.
Some products may not be eligible for return, including used items, damaged items caused by customer handling, custom products, digital products, personal-use items, sale items, or products clearly marked as non-returnable.
Approved refunds may take time depending on the bank, payment provider, wallet service, or payment method used.
To request help regarding returns, refunds, or shipping matters, contact us at: info@grocery2door.biz
